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Healthcare Management in Smart Hospitals: A Complete Guide

Healthcare facilities are continually evolving to better serve the needs of patients, doctors, and staff to meet regulatory compliance for patient satisfaction. It includes conformity with NFPA, IEEE, HIPAA, TIA, ADA, SSAE 16, etc. Thereby, operational efficiency and clinical care processes must leverage medical software and smart technologies throughout the facility.

Hospital administrators, IT developers, and facility managers are specifically tasked with the challenge of providing health management solutions under:

  • safe and secure setting;
  • network connectivity;
  • critical power;
  • improved communication;
  • healthcare infrastructure interoperability.

Why Does Your Hospital Need Medical Software Development?

Lack of communication between different departments, errors/mistakes in claims, time-consuming routing for nurses, administrative burden, low patient engagement, cyberattacks, conservative stakeholders, the rigid infrastructure ⎼ they all are flaws and demands you can easily resolve by deploying medical software.

Different types of medical software:

  • EHR (electronic health record software);
  • PMS (practice management software);
  • LIMS (lab information management system);
  • CRM (healthcare customer relationship management);
  • Healthcare analytics software;
  • Telemedicine software;
  • E-prescribing software;
  • Billing software;
  • And many others.

The healthcare IT market is expected to grow at 13.3%. Given the current pandemic circumstances, the numbers may rise double or triple. Opportunities like online registration or electronic prescriptions fix the isolation challenges and enable ill patients to serve themselves.

One more great example of machine learning algorithms is their help to providers and hospitals to plan for the flu breakthrough and gain new insights into people’s health beforehand. And do you still think you don’t need medical software development?

How Can Your Hospital Benefit Healthcare Software Development?

The healthcare industry should use digital tech to beat the indicated challenges. If done right, the benefits of healthcare software development can be revolutionary. Speaking to the truth, it is rather impossible to do it alone. It is not a one-page website, so hiring a professional healthcare software development company is a compulsory component of a winning strategy.

Benefits of hospital management software:

  • Automate business processes.
  • Adjust day-to-day admin processes.
  • Collect and handle patients’ data without mistakes and written typos.
  • Keep medical staff information updated and secure.
  • Ensure correct and exact billing information.
  • Release free time for delivering better care services.
  • Assign machine tasks to machines, not people.

At its core, healthcare management software is to simplify the work of living people’s brains and muscles. Software development oppositionists focus on the factor of shortening jobs, but the dynamic character of processes is OK. Old jobs disappear, but new ones will appear. And we should make the most out of the digital situation, instead of saying that it used to be better. It will drive both patients’ and doctors’ satisfaction and soon recovery.

How to Implement Health Management Systems?

The main purpose of the health management system is to plan, utilize, and implement software like EHR to accommodate the future services needed within your healthcare establishment. By implementing suitable medical software from the list above, you will notice the reduction of medical errors. Besides, extensive training will be required to improve customer interaction with new services and overall efficiency.

Let us walk you through the main stages of the ordinary, still correct health management implementation process.

Risk Management

Risk management is the first step in creating a safe and secure environment for staff patients and visitors. It can be achieved with a 6-layered physical approach deploying. A layered security strategy can provide you with the ability to:

  1. Deter.
  2. Detect.
  3. Delay.
  4. Deny.
  5. Defend.

Moreover, it is possible to realize at every layer of your healthcare facility, including the property perimeter, reception/registration, the emergency room, diagnostic areas, specialty wards, and pharmaceutical assets.

To organize high-quality risk management, you will need some equipment:

  • Fixed network camera.
  • Intrusion detection.
  • Integrated access control.
  • Intelligent lighting.
  • Security monitor.
  • Network dome camera.
  • Fire detection.
  • Door locking hardware.
  • Sound and paging.


Most template systems are cheaper and can be configured. However, there is a big difference between the customization and configuration of the software to your hospital.

  • On the one hand, customization means that coding has to change at the back-end to align for the hospital, whereas the configuration is causing changes, which is a problem.
  • On the other hand, customized systems are much higher to maintain, whereas configured solutions are easy ⎼ as the software changes, it automatically adjusts.

If you are a large organization looking for high-quality maintenance under particular requirements, never hesitate to invest in customized software. It will be easier to adjust to organizational structure and particular business rules you plan to enact.


The most obvious fact you’ve heard: implementation is quite a LONG LONG process for most hospitals. Hmm… Let’s now see why and how long.

Of course, it all depends on your specific software’s range of different variables. Your answer to every next question will change timelines.

  1. Do you need a basic health and safety software system or an extended enterprise risk management suite?
  2. What is the size and complexity of your organization now, and what will it be in at least 2 years?
  3. What systems and processes does your organization already has in place?
  4. If it has, do you agree to take those systems and build them onto a new software solution?

We recommend to our clients that it’s always better to be ready to divide the implementation into multiple stages and phases. Trying to do everything in one big project will cost you extra and unnecessary effort and money.

PRO TIP: you finish the first phase; you extract the learnings; you build them into the next phase … Bang! You implement the entire software successfully with minimum bags.


Training is a critical element of any effective software implementation process. Differences in ages, background, and overall desire of your staff to deal with new software will define its success too. Besides, the larger you are, the larger the number of your users. Therefore, we recommend trying to minimize the requirement for training.

Types of training for healthcare software implementation:

  • A dedicated team of professionals from the service you hire: it gets deeply involved and provides support and further training, which is a good starting point.
  • Customized workshops for different people within the organization to become experts in the developed software.
  • Help files and FAQ online guides to provide all the necessary and detailed information.

From our side, we always do our best to make the software simple and intuitive to retrain regular users and train new people joining your organization. For example, we align the software with modern social networking principles (messenger, feed, etc.) for people to “identify” us quickly.

Ongoing Support

When choosing a software development service to cooperate with, make sure they provide ongoing support. The software they develop may be hard to master on your own, so make sure you sign the license agreement that guarantees the dedicated resources from your service to support you as a client.

If they propose to provide proactive support and advice, agree on it too to know how to identify areas to improve and send these ideas and feedback. Indeed, that’s a win-win scenario for both the client and the service provider.

Did I Implement a Healthcare Software System Successfully?

In order to engage people into the newly developed software system, either application or EHR, you need to make things simple and user-friendly. It means you need an intuitive front-end platform, so everyone can see all elements and understand all the next steps. Meanwhile, it has to be aligned with the particular requirements of your hospital, right?

The challenge: comprehensive functionality along with a nice and simple user interface.

The solution: dedicated, experienced, and reliable Smart Tek team 🙂

We’re not kidding but having a configured system is really important. As we’ve mentioned above, you have to make sure the existing organizational system and previous terminology are embedded in the new software. Your system cannot be called successful if your end-users have to teach a new software system, processes, workflow, and terminology.

In this case, new means better, not unknown one. Even though developers create new software, their main task is to adjust the tools from a generic system to something specific to your particular hospital. When both your staff and patients feel blessed using a new application or billing system, you can call your healthcare system a successful one.

Healthcare Application Development

The healthcare industry is very dynamic and incorporates technologies into its processes to improve patients’ quality of life and efficiency. Using innovation in healthcare is subjected to regulatory policies and other health compliance requirements. However, there are several challenges to developing quality, effective, and suitable application:

  • Selection of process.
  • Software design.
  • Middleware challenge.
  • Software quality.
  • Software maintenance.

Luckily for you, these challenges can be easily handled with the help of healthcare software development services. If you want to reap the benefits of the digital revolution for your establishment, let’s meet.

We build HIPAA-compliant architecture around all your clients for:

  • Custom telemedicine & telehealth solutions.
  • VR/AR implementation in your hospital.
  • EHR/EMR software solutions.
  • Pharmacy management software solutions.
  • Digital patient experience.

For example, we can build an app that makes care more accessible and sets up digital devices of your hospital to make treatment more accurate and personalized. To do so, we connect these devices to EHR or other software to allow physicians to act specifically at the moment of need. Cool, isn’t it?!

Healthcare application factors to consider while developing a system:

  • Security (Data security: Data at Rest, Data at Transit. Design and deployments considering regulatory guidelines and compliances such as HIPAA, GDPR, ISO-13485, etc.)
  • Performance.
  • Reliability.
  • Availability.
  • Processes.

Patients provide valuable data for the hospital, so you will obviously need a secure and reliable application from the start. So, we do not advise trying it alone, spending much money in vain, getting back to point A, and finally hiring a trusted service to get everything right the first time. For example, you might neglect to do rigorous customer research, but we will not start doing ANY product without making sure customers will LOVE it.


Moving to a new software system is used to look at the existing processes that the organization hasn’t placed across the different business areas. It is also about making sure that those processes are synthesized to be built into the new customized software platform.

A custom healthcare management system is a must for larger organizations and more complex enterprises. Thereby, your hospital itself doesn’t have to change to suit the software, but the software itself adapts to fit your medical establishment. The software system aligned with the organization will change your idea of prescriptions, billing, and other day-to-day processes that prevent you from delivering the best care for your patients.

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